KGS Support Pages

SolutionXchg will provide FIRST LEVEL support for all companies directly contracting with solutionXchg for KGS Support and Maintenance. In order to serve you better, we require that you open a support ticket with us EVERY time you require support from solutionXchg in regards to a KGS product under active support. Please make sure you have your KGS logs files and configurations files sent to us in a separate email to We cannot effectively support you without this information.

To open a solutionXchg support ticket, please send an email to:

support (at)

To connect with us via telephone, please use the phone number we directly assigned to you or dial:

Sales and Support: +1 (484) 881-3120

To open a KGS Software support ticket for second level support, please use the following link: